Now that I have seen their Receipts software, I would love it if they could integrate some of it's features so I could use scanned names, invoice dates, etc for naming files. I know this is being picky but some years ago they took out the button that would quickly do a two page scan. It works like a charm with my Epson ES-500W scanner.
Since the initial backers were from the legal profession, there are a lot of features designed for that market but they do not detract from my using it at all. The yearly upgrade price (around $40 for my version) is very fair and allows them to stay in business. It is simple to set up and use, works like a charm, and is constantly being improved. Getting tied into proprietary software filing systems if I later switched to something else was not something that was acceptable. The fact that it uses it's own interface which also works with the windows file system is the main reason I bought it. I've used this steadily for over 10 years now and find it indispensable in getting rid of old paperwork. It is one of the pieces of software that I have recommended to many other small business owners. There are also a few bugs (persistent settings preferences that don't save) that we have been waiting for awhile to be fixed - however the software updates themselves come regularly.Ĭustomer service has always been excellent. This might be because I am using a Cloud Drive as the source for my files. Once you are in it is fast - but it would be nice if the load time is a bit faster. There is a delay in switching between receipt boxes/drawers as you wait for it to load. This is a smaller company than Neat, so sometimes interaction with the team in their community groups takes awhile to hear from, but one gets the sense that they really are interested in what their customers want and need. Building reports and inputting receipts is a lot faster in FileCenter than it is in Neat Software, and I was able to file my taxes a lot faster! Support has largely been fast and helpful. It is easy to navigate files and folders, and I love the folder templates. I also like that DMS, Receipts, & Automate are all in the same software and in the preferences you can "hide" the ones you don't have - that way all my files and workflow can be accessed via FileCenter. You can set up your boxes and drawers however you want. I like that File Center keeps the files and receipts on your computer (easy to sync between different devices using Google Drive or other Cloud Services). I ended up switching to FileCenter from Neat Software as Neat was getting too expensive and I found it very slow to log receipts/etc. They have been open and responsive to product suggestions, and I feel as a customer that they value and appreciate us. When I have had issues, support has been quick to fix.
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